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Post ID: A6849
Los Angeles Views 8




Tech Support

Santa Fe Springs, South Los Angeles




Compensation:  will be discuss

Employment Type:  Full-Time

Desired Education:  Bachelor Degree

Level:  Experienced

Paid Vacation:  Yes

Health Insurance:  Yes

Pension Plan:  Yes

401(k):  No

Background Check:  No

Job Duties:

  • To provide proactive technical support and services for customers who need assistants on scanners and security products, via telephone call, email, live chat, and FAE ticketing systems;
  • To provide technical support service for scanner and security products to enhance the company's image and to satisfy customer needs, which include all products;
  • Perform efficient diagnostics to determine customer problems and to provide correct solutions;
  • Work with clients remotely with or without remote assistance software;
  • To provide customer service which includes product testing, RMA shipment delivery & tracking, evaluation delivery & return;
  • Collect field feedbacks and follow up issue tracking;
  • Train to refresh and upgrade members of the technical support, customer service and sales & marketing teams; in particular, the introduction of new products to assure the products competency of team members;

Requirements:

  • Associates or bachelor's degree, or equivalent combination of training and experience
  • 2 - 3 years of Technical Support and the related experiences
  • Familiar with operating systems of Win XP, Vista, Win 7/8, Mac OSX, Android, and iOS
  • With knowledge of TCP/IP, IPv4, FTP, DDNS, VPN, POP3, SMTP, IMAP, firewall configuration, A+ / Network & certifications would be a plus
  • Experience in CCTV industry is a PLUS
  • Excellent phone, written and oral communication skills
  • Motivated and fast learner

Do NOT contact me with commercial interests