The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
- Ensure safe working conditions in office and adherence to OSHA regulations
- Ensure workspace and office conditions maintain clean, professional appearance.
- Maintain databases to ensure accurate customer, vendor information is entered and current
- Build computerized distribution lists
- Create customer inventory activity reports
- Create and distribute daily warehouse reports of material to ship.
- Receive product into inventory, monitor inventory, report inventory levels to customers.
- Assess customer needs, answer incoming calls and address complaints
- Schedule all inbound and outbound truck and rail activities within the system(s).
- Schedule and confirm appointments as needed.
- Verify and confirm pick up and/or delivery of customer product.
- Dispatch orders, provide paperwork and instructions to drivers, and vendors
- Customer invoicing
- EDI/ ASN transmissions and tracking.
- Coordinate and communicate with warehouse employees, other departments and divisions.
- Record incidents, accidents, service failures, claims.
- Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
- Participate in meetings and on committees as requested
- ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.
Must pass an E-Verify, Drug Screen and 7-year background check.FOR MORE INFORMATION CALL 949-868-6587
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Do NOT contact me with commercial interests
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