Technical Consultant

We are a fast growing IT Professional Services team with clients in the legal, medical, manufacturing and fashion industries. We are looking for energetic, detail-oriented, self-motivated individuals that want to be challenged and grow. We are looking to hire the following positions immediately:

• Help Desk Level 1
• Field Technical Consultant

Technical Proficiencies Required:

• Desktop support and deployment on Windows 7, Windows 8, Windows 10, Max OS X
• Windows Server maintenance on Windows 2008, Windows 2012, Windows 2016, Active Directory
• Mac Server maintenance and Open Directory a plus
• Wireless network support and deployment using AeroNet, Cisco, Unifi
• Email systems like Microsoft Exchange, Microsoft Online Services, Google Apps
• Antivirus, Symantec, Vipre, Clam AV, Avast! And more
• Backup using Symantec Backup Exec, Various Cloud Backup
• Mobile device support Verizon, AT&T, Apple, iPad, iPhone, Android
• Remote support using TeamViewer, Remote Desktop and others
• Office Apps like Microsoft Office, Apple iWorks
• Graphic Design Apps a plus
• Networking design and installation (cabling) a plus
• Audio Video systems knowledge a plus
• CCTV and security systems knowledge a plus
• Access Control systems knowledge a plus
• Business equipment knowledge a plus
• Document and Print management solutions knowledge a plus

Responsibilities Include:

• Client technical support by phone, remote, email, or in-person onsite
• Perform preventative maintenance on servers and workstations from remote dashboard
• Remote support of desktop and application related issues.
• Manage vendor support incidents and escalations
• Assist team in projects that include technical and infrastructure installations
• Detailed documentation of all tasks performed with accuracy

Qualifications:

• Excellent communication, documentation and follow up skills
• Logical troubleshooting skills
• 2+ years in the Information Technology field.
• Field support and remote support experience required.
• You must be personable, sincere and professional with clients at all times
• Available to start FULL TIME employment ASAP

Terms of employment:

• Full Time, no moonlighting
• Hourly pay between $15-30/hr based on experience
• Benefits after 90 days